Have a question? You're in luck. We have answers.

Q: Where can I buy Poofins?

A: Right here: Click here to find a retailer near you. If we’re not in your neighborhood yet, jump on over to our online store to find what you’re looking for.

Q: Does Poofin ship internationally?

A: We’re not shipping internationally just yet, but hope to soon. We appreciate your interest and would love to hear from you. Feel free to contact us to share your thoughts about Poofins!

Q: Does Poofin offer volume discounts?

A: If you are interested in placing larger orders (for groups or co-ops), please call us at 1.800.326.0532 and we will be happy to help.

Q: How does Poofin protect consumer privacy?

A: Any information you provide on poofin.com will only be used for its intended purpose. Poofin will never disclose your personal information to any other party without your express consent. Click to read our full privacy policy.

Q: What are Poofins made of?

A: Poofins are made from 100% polyester materials and PVC-free printing inks and dyes. The zipper used is made of plastic and is certifiably lead-free.

Q: Have Poofins been tested for safety?

A: Poofins have been independently tested by TUVRheinland – one of the largest safety testing groups in the world – and they are certified to be completely lead and PCV-free. Learn more about Poofin’s attention to safety.

Q: How do I care for my Poofin?

A: Poofin’s are great at home and on the road. If they get dirty, toss them in the washing machine and tumble dry on low, or surface wash and air dry. They are quite durable and are designed to last a long, long time.

Q: How will I know when new charms and designs are available?

A: Join our mailing list and we’ll keep you in the loop. And don’t forget to vote!

Q: When will my Poofin order arrive?

A: Orders shipped via Regular Shipping (ground delivery) should arrive on your doorstep 7-10 business days after we receive your order.

Expedited shipping, including 2nd Day and Next Day Air, is available. Orders must be placed before 2 p.m. Central Standard Time in order to be processed and shipped on the same day. Please note that we do not ship orders 2nd Day or Next Day to Alaska, Hawaii, or Puerto Rico.

Q: What about backordered items?

A: If only part of your order is backordered, in-stock items will be sent immediately, and backordered items will be sent when they are available. Your credit card will not be charged for backordered items until sent. No additional shipping charges will be incurred when we send you the backordered items.

If you prefer not to wait for backorders or decide at a later time to cancel the backordered item, please Contact Us to cancel the item(s).

We reserve the right to cancel any backorder.

Q: What payment do you accept?

A: We accept Visa, Mastercard, Discover and American Express.

Q: My order hasn't arrived yet?

A: A tracking number is provided in the email confirmation we send with each order. If you didn’t receive this email confirmation, please check your spam folder. If you need further assistance, please contact us at support@poofin.com.

Q: Is there a money back guarantee?

A: We want you to be delighted with your purchase or gift. If you would like to return it for any reason, you may do so within 30 days of receipt. Returned or exchanged merchandise must be in its original, unused condition, including all original tags and packaging. Please note that if you purchased your Poofin product(s) from a retail store, you will need to visit the place of purchase for a return. Unfortunately, due to the custom nature of the product, Create-A-Charm products made in the Poofin Factory cannot be returned.

Click here for details on how we process returns.

Q: What are the shipping rates?

A: Ground Delivery shipping charges are based on the total value of your order, as follows:

2nd Day Air is available for an additional $9.00; Next Day Air is an additional $21.00. Orders must be received by 2 p.m. CST to be shipped same day with expedited shipping.

Q: Do you charge sales tax?

A: Only residents in the state of Illinois will be charged sales tax. The rate will be calculated from the zip code you enter at checkout.

Q: Can I change or cancel my order?

A: Please contact us by phone at 1.800.326.0532 as soon as possible after placing your order if you would like to make a change. If the order hasn’t left our facility, we’ll do our best to change it for you.